ADT® Authorized Dealer Serving Scranton & Surrounding Areas
Friendly man chatting with neighbor on the front doorstep
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ service brings the common practice of supplying a neighbor your house key into the technological age. It eliminates the need for physical keys or keypad codes and permits you to oversee who can go in your Scranton home and for how long. Discover more about how it works with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to feed your pets, retrieve your mail, or tend to your plants when you leave town. Before, you would simply supply them with a house key. You now have a better option. Because of the innovative ADT Trusted Neighbor Feature, you’ll never have to worry about misplaced keys or doors left unsecure. 

What you need is an ADT security system, a Google Nest doorbell, a an automated door lock, and the ADT+ app that brings it all together. Here’s how it works: 

  1. You assign access to a trusted person, like a neighbor or close friend, through the ADT+ app.
  2. Then, you set permissions. You can provide neighbors with timed access, allowing them to enter and exit during a particular timeframe, or event-based access. For instance, if a package arrives, the system can release the door to let them take it in once it authenticates them.
  3. Once you’ve programmed access, your Google Nest Doorbell uses familiar face detection to validate your neighbor when they approach the door.
  4. Your ADT system will pause the alarm and release the door lock when the approachee is confirmed as a permitted visitor.
  5. You are sent immediate alerts as your friend, neighbor, or family member comes and goes. The app also offers a complete log. 
  6. Once the trusted neighbor exits, your smart door lock automatically secures to shield your home.

You can authorize access for anyone you wish, such as a dog walker, a repair person, or a friend who comes over when you’re out. This tool is also beneficial during urgent events, especially when you’re not around. To illustrate, if a water sensor trips, your system can provide event-driven access so a neighbor can switch off the water supply. Configuring permissions is straightforward with the user-friendly app. 

Make Your Scranton Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a perfect example of how ADT makes life easier and your Scranton home smarter and more secure. This feature isn’t only for neighbors and guests, as you’ll enjoy the facial recognition and auto-unlock functionality when you’re wrangling little ones or hauling in loads of groceries. After you're inside, the door fastens behind you automatically.

Customize Your ADT Home Security System In Scranton With The Latest Features

Benefit from tools like ADT Trusted Neighbor and smart video cameras with a new home security system in Scranton from Secure24 Alarm Systems. A nationally known ADT dealer, we’re excited to provide the latest technology from the leader in home security. Dial (570) 217-8895 today to begin. Our knowledgeable team can answer your questions about ADT+, Google Nest cameras, and how to make things work seamlessly.